Pak G Privacy Policy – How We Protect Your Data

1. Overview

Pak g is an online gaming and betting platform serving players in Pakistan. When you use pak g — whether to place cricket bets during PSL season, play live casino, deposit funds via JazzCash or Easypaisa, or simply browse the game lobby — the platform processes certain information about you. This Privacy Policy explains that process transparently.

We believe that players have a right to know exactly what data is being handled and why. This policy is written to give you a clear, honest picture without hiding anything in dense legal language. If something is not clear, you can always reach out to support and someone will explain it directly.

By creating an account on pak g and using the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described here. This policy works alongside the pak g Terms and Conditions, which govern the overall use of the platform.

2. Data We Collect

Pak g collects personal data in three main ways: information you provide directly when you register or use the platform, information generated automatically through your use of the platform, and in some cases information provided by third-party service providers for verification purposes.

2.1 Information You Provide

When you register an account or update your profile, pak g collects:

• Full name as it appears on your government-issued ID
• Date of birth (required to confirm you are 18 or over)
• Email address and contact number
• City and province of residence
• Preferred payment method (JazzCash number, Easypaisa number, bank account details or card details depending on your chosen method)
• Identity verification documents when requested (such as a CNIC or passport copy)
• Any additional information you voluntarily provide to support, such as in a complaint or query

2.2 Information Generated Automatically

When you use pak g, the platform automatically records:

• IP address and approximate geographic location
• Device type, operating system and browser or app version
• Pages visited, features used and time spent on the platform
• Betting and gaming activity including bet amounts, game sessions and transaction history
• Login timestamps and session duration
• Cookies and similar tracking data (see the Cookies section below)

2.3 Information from Third Parties

Where necessary for identity verification or fraud prevention, pak g may receive limited data from third-party verification providers. This data is used only for the purpose of confirming your identity and is not used for marketing or shared further.

3. How We Use Your Data

Pak g uses the personal data it collects only for legitimate purposes directly related to operating the platform and providing a safe, fair experience for all players. We do not sell your data, and we do not use it for purposes beyond what is described here.

3.1 Account Operation

The primary use of your personal data is to create and maintain your pak g account. This includes verifying your identity, processing your deposits and withdrawals in PKR, keeping a record of your transaction history and ensuring that your account remains secure. Without this data, pak g simply cannot operate your account.

3.2 Platform Safety and Fraud Prevention

Pak g uses technical and usage data to monitor for suspicious activity, detect fraud, identify duplicate accounts and prevent underage access. This is done to protect both individual players and the integrity of the platform as a whole. Where unusual activity is detected, accounts may be temporarily reviewed before being cleared or actioned.

3.3 Customer Support

When you contact pak g support — whether about a deposit issue, a withdrawal query or a responsible gaming concern — your contact information and account details are used to locate your account, understand the issue and respond effectively. Support interactions may be recorded or logged for training and quality purposes.

3.4 Promotions and Bonus Eligibility

Pak g uses account and usage data to determine whether you are eligible for specific bonuses or promotions. For example, welcome bonus eligibility is checked against your registration data and deposit history. If you have opted in to marketing communications, pak g may also send you information about promotions, PSL betting offers or seasonal campaigns. You can opt out of marketing communications at any time through your account settings or by contacting support.

3.5 Legal and Compliance Obligations

In certain circumstances, pak g may be required to process or retain your personal data to comply with applicable legal requirements. This includes maintaining records of financial transactions and cooperating with any legitimate investigations where required.

4. Payment Data

Because pak g processes real-money transactions in PKR, payment data is among the most sensitive information on the platform. Pak g takes this seriously and applies strict controls to how payment information is handled.

• Payment details such as your JazzCash number, Easypaisa number, bank account number or card details are collected only to process your deposits and withdrawals.
• Full card numbers are never stored on pak g servers. Card transactions are processed through certified payment processors who handle and store card data under their own security standards.
• JazzCash and Easypaisa transaction references are stored as part of your transaction history to allow for support queries and dispute resolution.
• Pak g will only process withdrawals to payment methods registered in your name that match the details on your verified account. This rule protects you from unauthorised withdrawals.
• Payment data is accessible only to a restricted group of pak g staff and systems with a direct need for it — for example, the finance team processing a withdrawal or the support team resolving a deposit query.

5. Data Sharing

Pak g does not sell, rent or trade your personal information to third parties. In limited and specific circumstances, your data may be shared with trusted third-party service providers who assist in operating the platform. These are:

5.1 Payment Processors

To process deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments, pak g shares the minimum necessary payment data with the relevant payment processor or gateway. These providers operate under their own privacy and security obligations.

5.2 Identity Verification Providers

Where identity verification is required — for example, to confirm your age or verify your CNIC — pak g may use a third-party verification service. Only the data required for the specific verification check is shared with these providers. Verification results are returned to pak g but the raw documents are not stored by pak g beyond the verification period.

5.3 Game Content Providers

Some games in the pak g game lobby and live casino are provided by third-party game studios. These providers may receive limited session and technical data to run the game correctly and maintain game integrity. They do not receive your full profile, payment details or contact information.

5.4 Legal Disclosures

In rare situations where pak g is required by applicable law or a legitimate legal process to disclose personal data, it will do so only to the extent required and will, where permitted, notify the affected player.

6. Cookies and Tracking

Pak g uses cookies and similar technologies to make the platform function correctly, improve performance and understand how players are using the site. Here is a breakdown of the types of cookies in use:

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use the platform normally. The pak g mobile app uses equivalent local storage technologies rather than browser cookies.

7. Data Retention

Pak g retains your personal data only for as long as it is needed for the purposes described in this policy or as required by applicable legal and financial record-keeping obligations.

• Active accounts: All account data is retained for the full duration that your account remains active on pak g.
• Closed accounts: Following account closure, core account and transaction records are retained for a minimum period in line with standard financial record-keeping requirements. This allows pak g to resolve any post-closure disputes, process final withdrawals and respond to any legal requests.
• Verification documents: Identity documents submitted for verification are retained only as long as necessary for the verification process and subsequent compliance purposes, after which they are securely deleted.
• Support communications: Records of support interactions are kept for a reasonable period to allow for follow-up and quality review, then deleted.
• Marketing preferences: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not contact you again, even if other records are eventually deleted.

When data is no longer required and the retention period has elapsed, pak g deletes or anonymises it securely so that it can no longer be linked back to you.

8. Security Measures

Pak g applies layered security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. The key measures in place include:

• SSL/TLS encryption: All data transmitted between your device and the pak g platform is encrypted using SSL/TLS, meaning it cannot be intercepted in transit.
• Access controls: Personal data is accessible only to pak g staff and systems with a genuine operational need. Access is controlled, logged and regularly reviewed.
• Secure storage: Account data and transaction records are stored on secured servers with restricted access, regular security audits and up-to-date patching.
• Password protection: Account passwords are stored in hashed form. Pak g staff cannot view your password — only you know it. If you forget your password, a reset process is used rather than retrieval.
• Fraud monitoring: Automated and manual monitoring systems run continuously to detect unusual access patterns, suspicious transactions or potential account compromise.

While pak g takes every reasonable precaution, no online platform can guarantee 100% security against all possible threats. You also play a role in keeping your account secure — use a strong password, do not share your login details and contact support immediately if you notice anything unusual on your account.

9. Your Rights Over Your Data

As a pak g player, you have the following rights in relation to the personal data held about you. To exercise any of these rights, contact pak g support with your registered account details and a clear description of your request.

Pak g will respond to all data rights requests within a reasonable timeframe. Where a request cannot be fulfilled in full — for example, because data must be retained for legal reasons — pak g will explain the reason clearly.

10. Minors

Pak g is strictly an 18+ platform. No person under the age of 18 is permitted to register an account, deposit funds or participate in any betting or gaming activity on pak g. This applies regardless of whether the minor has the consent of a parent or guardian.

Pak g uses age verification during the registration process and reserves the right to request proof of age at any point. Where an account is found to belong to a person under 18, the account will be closed immediately and no bonus funds or winnings generated during the underage period will be paid out.

Pak g does not knowingly collect or retain personal data belonging to minors. If you believe that a person under 18 has registered an account on pak g, please contact support immediately so the matter can be investigated and resolved.

11. Changes to This Policy

Pak g may update this Privacy Policy from time to time to reflect changes in the platform, in the services offered or in applicable standards and requirements. When material changes are made, pak g will notify registered players by email or through a prominent notice on the platform. The "Last updated" date at the top of this page will always reflect when the policy was most recently revised.

Continued use of the pak g platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with an updated policy, you should stop using the platform and contact support to arrange account closure and any final withdrawal of eligible funds.

We recommend reviewing this page periodically, particularly if you receive a notification from pak g about a policy update. The policy is always available at pakg.win/privacy-policy.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information has been handled, the pak g support team is available to help.

The support team is available 24 hours a day, 7 days a week. For data-related requests, please include your registered username and a clear description of your request so we can locate your account and respond efficiently. Pak g aims to acknowledge all data-related requests promptly and resolve them within a reasonable period.

For general account help, deposit and withdrawal queries or game support, the same support channel handles all types of requests.